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Nvidia finally responds to melting RTX 4090 cable controversy

Nvidia finally broke its silence and states improperly seated 12VHPWR connectors are largely to blame for individuals GeForce RTX 4090 electricity cable meltdowns.

The company, which therefore significantly has been mum other than to verify it was investigating the issue, issued a assertion to Avid gamers Nexus that also verified how several circumstances it is aware of of.

“We are actively investigating the experiences. We are knowledgeable of about 50 situations globally,” a firm spokesperson explained to Players Nexus editor-in-chief Stephen Burke, in accordance to a video Gamers Nexus posted to its YouTube channel Friday early morning.

“Our conclusions to date propose that a frequent situation is that connectors are not totally plugged into the graphics card,” Nvidia advised Burke. “To assistance assure the connector is safe, we recommend plugging the electricity dongle into the graphics card first to make sure it is firmly and evenly plugged in, just before plugging the graphics card into the motherboard.”

Nvidia officers also instructed Burke that returned cable adapters all appeared to display use injury indicating they weren’t entirely seated. The company also posted its statement on its consumer assistance webpage where by it exhibits what a thoroughly inserted cable appears to be like.

Nvidia’s assertion mostly appears to be to again up what Burke and his group found yesterday: An excessively unfastened 12VHPWR connector in the GPU can direct to superior temperatures which melts the connector.

In the Gamers Nexus investigation, the failed connectors Burke acquired often had bodily problems, indicating the plug had mostly backed out of the GPU. Gamers Nexus also mostly concluded that particles from producing, as nicely as debris caused by shoppers perhaps inserting and removing the connector, could quite possibly result in the RTX 4090 cables to melt but the most most likely result in was a unfastened connector.

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Some others, including Techlab.web.br’s Ronaldo Buassali and Jon Gerow, Director of Analysis at Corsair, had accomplished their individual screening previously and concluded the connector is properly able to manage the present-day currently being pushed by it—so lengthy as it is fully related.

Of system, the lingering concern is irrespective of whether the inappropriate insertions stem from an fundamental connector design difficulty or not. With proof now crystal clear that the cable is able supporting the electricity at the rear of it, several are asking yourself if the latch could be improved or not.

Nvidia officers did inform Burke that “We are investigating supplemental methods to ensure that the connector is safe ahead of powering on the graphics card.”

Nvidia GeForce RTX 4090

Brad Chacos/IDG

Other suggestions have been floated, these as obtaining the playing cards refuse to put up if the perception pins on the plugs are not entirely seated. The PCI-SIG team, in reality, has been explained to be thinking of style and design modifications to the new plug.

Nvidia also responded to fears by people that it would not honor warranties if a customer uses a “third-celebration adapter” 12VHPWR connector, these as the tailor made and modded ideal-angle cables individuals are acquiring in hopes of avoiding a melted connector. That raised worries Nvidia and board associates would then not honor a guarantee if the indigenous 12VHPWR connector on a new PSU was employed.

In a statement unveiled to both equally PCWorld a organization spokesman stated the problem was unwarranted. “NVIDIA and our associates are dedicated to supporting our clients, no matter of the cable or energy source made use of,” an Nvidia spokesman mentioned.

Possibly far more importantly, Nvidia also advised Avid gamers Nexus that it and associates would honor RMAs from playing cards destroyed by inappropriate insertion. “Anybody who has an problem [relating to this] will be taken care of,” the business advised Burke. “We’ll expedite an RMA.”

Nvidia GeForce RTX 4090

Brad Chacos/IDG

So how quite a few GeForce RTX 4090 cards suffered from melting connectors? Gamers Nexus stories that board associates have instructed it one hundred twenty five,000 GeForce RTX 4090 cards have been marketed, which would place the recognized failure fee at .04 percent, Burke reported.

The statement comes a working day after a GeForce RTX 4090 owner evidently submitted a course-action fit in opposition to Nvidia in excess of the melting connectors, in accordance to a report in Tom’s Components

Lucas Genova submitted his suit on Nov. 11 and alleges that Nvidia “marketed and marketed the RTX 4090 with a defective and perilous electric power cable plug and socket, which has rendered consumers’ playing cards inoperable and poses a serious electrical and fire hazard for just about every and every purchaser.” 

GPUs