Nvidia at last broke its silence and suggests improperly seated 12VHPWR connectors are mostly to blame for people GeForce RTX 4090 energy cable meltdowns.
The corporation, which therefore much has been mum other than to verify it was investigating the dilemma, issued a assertion to Gamers Nexus that also confirmed how several instances it is aware of of.
“We are actively investigating the stories. We are informed of about 50 instances globally,” a corporation spokesperson instructed Avid gamers Nexus editor-in-chief Stephen Burke, in accordance to a video clip Avid gamers Nexus posted to its YouTube channel Friday morning.
“Our results to date suggest that a widespread challenge is that connectors are not totally plugged into the graphics card,” Nvidia instructed Burke. “To assist assure the connector is safe, we advise plugging the power dongle into the graphics card first to make sure it is firmly and evenly plugged in, prior to plugging the graphics card into the motherboard.”
Nvidia officers also told Burke that returned cable adapters all appeared to present have on injury indicating they weren’t thoroughly seated. The organization also posted its statement on its purchaser assist site exactly where it demonstrates what a thoroughly inserted cable appears like.
Nvidia’s assertion mostly seems to again up what Burke and his team uncovered yesterday: An excessively loose 12VHPWR connector in the GPU can lead to superior temperatures which melts the connector.
In the Players Nexus investigation, the failed connectors Burke obtained often experienced physical problems, indicating the plug experienced mainly backed out of the GPU. Gamers Nexus also largely concluded that debris from production, as nicely as debris prompted by shoppers quite possibly inserting and eliminating the connector, could possibly lead to the RTX 4090 cables to soften but the most likely cause was a unfastened connector.
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Others, like Techlab.net.br’s Ronaldo Buassali and Jon Gerow, Director of Research at Corsair, experienced finished their very own screening previously and concluded the connector is perfectly equipped to tackle the existing staying pushed via it—so very long as it is entirely connected.
Of system, the lingering concern is whether the incorrect insertions stem from an fundamental connector style and design issue or not. With evidence now very clear that the cable is able supporting the electrical power driving it, lots of are questioning if the latch could be enhanced or not.
Nvidia officers did explain to Burke that “We are investigating supplemental approaches to be certain that the connector is protected ahead of powering on the graphics card.”
Other tips have been floated, these types of as having the cards refuse to write-up if the perception pins on the plugs are not fully seated. The PCI-SIG team, in simple fact, has been explained to be looking at layout variations to the new plug.
Nvidia also responded to concerns by buyers that it would not honor warranties if a purchaser makes use of a “third-bash adapter” 12VHPWR connector, these types of as the custom made and modded correct-angle cables individuals are getting in hopes of avoiding a melted connector. That raised fears Nvidia and board companions would then not honor a guarantee if the indigenous 12VHPWR connector on a new PSU was utilised.
In a assertion produced to PCWorld a enterprise spokesman claimed the worry was unwarranted. “NVIDIA and our associates are dedicated to supporting our clients, no matter of the cable or energy provide utilized,” an Nvidia spokesman explained.
Potentially far more importantly, Nvidia also explained to Players Nexus that it and associates would honor RMAs from playing cards ruined by incorrect insertion. “Anybody who has an issue [relating to this] will be taken treatment of,” the organization explained to Burke. “We’ll expedite an RMA.”
So how quite a few GeForce RTX 4090 cards endured from melting connectors? Gamers Nexus reviews that board partners have instructed it 125,000 GeForce RTX 4090 cards have been marketed, which would put the regarded failure level at .04 per cent, Burke reported.
The assertion will come a day after a GeForce RTX 4090 owner evidently filed a class-motion match against Nvidia over the melting connectors, in accordance to a report in Tom’s Components.
Lucas Genova filed his accommodate on Nov. 11 and alleges that Nvidia “marketed and sold the RTX 4090 with a defective and perilous electricity cable plug and socket, which has rendered consumers’ cards inoperable and poses a major electrical and fire hazard for each and each and every purchaser.”